From Paper to Pixels: Driving efficiency through digital forms modernization

Citizens want to securely fill, sign, and return government forms on any device— and receive instantaneous responses.
Government staff want streamlined data collection, automatic data transmission, and the ability to guide citizens as they complete forms, whether through a digital channel, system, or in person—all while reducing administrative burdens. With the multifaceted challenge of a diverse demographic, addressing these needs isn’t simple.

To help forward-thinking government agencies elevate their experiences, we’re journeying through the five stages of digital forms maturity and exploring their impact on citizens and the workforce.

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